Total Quality Management (TQM: Total Quality Management).
Awareness of the quality. The management organization focused on improving the quality of the organizational principle of TQM is a meaningful integration into all parts of the organization. To solve the problem. Value added. Cost control. Organizational restructuring. The benefits are enormous and as an alternative to TQM practices to help business and competitive advantage. Move forward.
Total quality management. The organization and discipline to work to prevent corruption. And creating value every step of the process by which everyone in the organization must be involved. This is an important factor in the move towards excellence. The management organization. Production Management. Management. Customer Management. People management. And financial management as the most important aspects of quality management as a whole is to develop and use their potential and fully participate in the holes and improve the quality of the product or service is the quality. of all employees to continuously improve.
Applications. Total quality management in organizations. This would improve the quality of the goods or services to client satisfaction. If the organization has the potential to compete. A sustainable competitive advantage. And an approach that allows organizations to reduce costs of production and operations. This will not affect production. Also, the process is streamlined. And coordination. Cause long-term development of the organization.
The organization will be the overall quality of management is to have a higher quality product or service. The disposal of waste. Or cause a reduction in waste (Zero-Waste), the social and environmental responsibility, too (native gold within species persistence ,2545:46-47).
The definition of TQM.
Total Quality Management or TQM or total quality management. Quality management throughout the organization. And quality management, holistic approach can be said that TQM is defined as total quality management, the definition of TQM is the development of a dynamic culture of the organization, all members are given priority. And participate in the development of a continuous operation. It aims to meet the demand. And customer satisfaction. This will create business opportunities. Advantage in the competition. And sustainable development of the organization.
Basic concepts of quality management throughout the organization.
The quality of operations according to the standard. Or requirements. The satisfaction to our customers. And operating costs as low as possible. Can be explained by the development of the concept of quality is the quality management by the development of the concept of quality can be classified into four levels.
A. As standard.
Two. As the benefits.
Three. Reasonable cost.
4 needs to be hidden
It can also be split into two properties, quality and style.
A. Quality of the product. 8 is an important feature to consider.
Performance.
Characteristic
Reliability
Compliance as required.
Durability
The ability to provide services.
Beauty
Perceived quality. The reputation of the product.
Two. Quality of service. The key feature is the 10.
Reliability
To meet the demand.
Capability
Accessibility.
Courtesy
Communication.
Credibility
Security
Understanding the customer.
Can the service.
It can also be considered. The concept of academic quality and reputation.
The idea of Walter A. Schewhart.
Statistics from the American principles of statistical quality control technique known as statistical quality control (Statistic Quality Control) or SQC control charts developed by the Schewhart (Control Chart) and sampling to test the product. And a control circuit of called Schewart Curcle comprised four phases: Plan Do Study Action or PDSA, which later developed by Deming The Deming Curcle or cycle PDCA (Nat ° Union Ekhr Nut House, 2545. : 36).
The idea of Josheph M. Juran.
The meaning of the word quality means appropriate to use (Fitness for Use) of the product. Or clients. By using the concept of internal customers (Internal Customer) and focus on the cost of quality (Cost of Quality) by considering the benefits and control the quality and Juran believed that the crash occurred. production. The operation can be controlled by good management. The problem is finding a problem 2-3 (Vital Few), as amended, will give a dramatic effect on improving the quality of the Juran also stated that the management of quality control and quality improvement plan (° Union Nat. Ekhr Nut House, 2545:36).
The idea of Willium Edwards Deming.
The American Statistician. An important part in improving the quality of the Japanese industrial system. And to encourage business and industry of America, the active development and the principles of total quality management (Total Quality Management) or TQM and Deming also proposed principles for the management of 14 items (Deming's 14 Points). week.
A. A mission dedicated to improving the quality of the product or service.
Two. The new quality management philosophy.
Three. End quality control through inspection.
Four. End of the business decisions solely on price.
Five. Improve production systems and to provide continuous service.
6. The training on a regular basis.
Seven. The leadership to occur.
Eight. Get rid of it completely.
Nine. Breaking the barriers between agencies.
10. Clear motto motto and goal is arbitrary.
11. Have given a numerical quota.
12. Have a clear sense of pride among employees.
13th., Education and growth.
14. Take action to achieve change (° Nat Union Ekhr ,2545:37 I-38 South).
The concept of Phillip B. Crosby.
Practitioners and thinkers who have a reputation for quality management. American meaning of the term that refers to the possible requirements (Conformance to Requirements) and who said that. Quality does not cost (Quality is Free), and focuses on the cultural and operational risk is zero (Zero Defect), he suggested. Organizations need to continuously improve quality. They cover the use of machinery and equipment such as personal development on a regular basis. This reduces errors. And operational errors. The end of the organization (Nat Nat Ekhr ° Confederation House, 2545:38).
The concept of Armand V. Feigenbaum.
The idea is to focus on the cost of quality. The need to continue to provide leadership in long-term costs by Feigenbaum is the meaning of the word quality means to satisfy our customers with the lowest cost. The quality and range of industries. Starting from initial product design. Bring products to market. And after-sales service. This is the complete and comprehensive principles of Total quality control (Total Quality Control) or TQC (Nat Nat Ekhr ° Confederation House, 2545:38).
The idea of Kaoru Ishikawa.
Scholars who have a reputation for quality Japanese. The concept of integrated quality control (Quality Control Circles) or Qcc to be accepted nationally. And concepts. Quality control throughout the organization. (Company-wide Quality Control) or in accordance with the principles of TQM CWQC in the West. As well as guidance on the principles of statistical quality control. Known, including 7QC Tools.
A. Cause and effect diagram (Cause and Effect Diagrams) or the fishbone diagram (Fish bone Diagram).
Two. Analysis Perato (Pareto Analysis).
Three. Diagrams (Graphs).
Four. Chart (Histograms).
Five. A control process (Process Control Charts).
6. Tree distribution (Scatter Diagrams).
Seven. Checklist (Check List Sheets).
Ishikawa is also suggested that quality control is the responsibility of all staff to share practice. The suggestions for improvement of the organization. Unlike the concept of management in the West. That authority and responsibility for the quality of the organization. This is professional quality. Which often cause conflicts with other agencies to release a work into the hands of inferior quality (Nat Union Ekhr ° ,2545:39 I-40 South).
The idea of Genichi Taguchi.
Pay attention to the quality of the starting point for the Taguchi quality design should start from (Quality of Design), and he also offered the opportunity cost of the product. Or services do not meet the deadline (Nat Nat Ekhr ° Confederation House, 2545:40).
Principles of quality management.
Quality management (Quality Management) consists of the following is important.
A. The quality of the strategic plan (Strategic Quality Management) is a vision and strategic quality planning. The beginning of quality management. The quality management will be integrated into the operations at all levels, from the vision, mission, strategy and action plan. To take into account the need. And focus on the quality of concrete. And access to all parts of the organization. The administrator will need to create a vision of quality in line with business needs. The mission and vision of the strategic plan and the quality is clear and concrete.
Two. To improve the quality (Quality Improvement) to solve problems and improve the quality of the organization. Must operate in a systematic and continuous. With diligence and an understanding of the limitations of the situation. The development will be required to analyze and solve problems as the main reason. And scientific principles. By trying to find a simple way. But the most powerful (Simple but Efficient) used to solve problems and improve performance. This must be done through management, training and continuous reinforcement. So that all members have a conscience. Is committed. And to participate in quality improvement at all levels. In order to achieve organizational excellence (Excellence) quality and performance.
Three. QC (Quality Control) is a process system. And operations. To ensure that the product or service produced. Qualified in accordance with prescribed. Which is performed by standard criteria and procedures for monitoring quality. To evaluate and compare the results with the standard. By the results of operations and compliance with standards. The quality issue is decided accordingly. Quality control is a basic task. And is a critical component of quality management. To ensure that businesses can operate consistently. And delivery of quality care to our customers' needs as agreed. And consistently.
Deming's principles for TQM.
Quality is extremely important in the operation. Therefore, the quality was presented with a Deming cycle PDCA (Plan, Do, Check, Act) so as to initiate a continuous quality improvement.
All the components can be described as follows: 4.
A. The plan (Plan) planning process is the most important step. The starting point has to be aware of the problem and the problem to be solved. With data collection. Choices. And analysis of options to choose the method that is used to fix the problem.
Two. Action (Do) lead to the decision into action by ensuring that those responsible be aware of. And the need to clear. And who is responsible for implementation of the plan. Know the details and stages of training to implement the plan. And has the necessary resources.
Three. To check (Check) is monitoring and evaluating performance. Assessment should evaluate the performance of the organization that can perform as planned or not. The contents of the plan are complete or not. The evaluation found that the department is required to meet the goal to create a standard for implementation in next time.
Four. Amended (Act) in the performance of the standard of performance to be used as guidelines in the future. And make changes in the results did not meet the target set. When the results were accepted by all parties then prepared a report to the executive agencies and other organizations in mind. What if it were not objective or target set, the result of bad planning from the beginning. Planning Organization to find the cause of the poor first. And then improve the quality of planning. And improve the content of the plan with
There is a critical component of TQM 3.
A. To their customers (Customer Oriented), customer (Customer) is the key to business survival. The purpose of business is to create and maintain customer master Peter F. Drucker, the management of contemporary (Modern Business Management Guru) to encourage the idea that a business can survive. The customers who buy a product or service. Whether the business is a big one. If you can not sell products or services to the target. Do not be achieved. Customers is quality. And customers. The staff in all business organizations. It is not in operation at all stages. To create quality work to clients. Not only to appease the boss. The salary is the customer happy and stable life. Customers have priority in every business organization needs to learn. And try to think like a customer. As well as their participation in the operation and troubleshooting of the business. In order to meet the demand. Satisfaction. And appreciation of the real customer.
In addition, the focus will not be limited to actual customers or the customers (External Customer) to purchase goods or services of the business only. It will expand coverage to employees. Or those next to us. The wait for the service of our customers within the (Internal Customer) and we will act as a delivery (Internal Supplier) to deliver performance and satisfaction to them. This will create an ongoing relationship. Chain quality (Quality Chain) of the raw material (Supplier) suppliers and internal customers. To customers who purchase goods and services with the business. The relationship must be consistent and continuous support as appropriate.
If you have a portable supply chain deficiencies. It will make the delivery of quality products, lack of integrity. And create more problems. Therefore, all employees must have a sense of quality. And excellence. Get things done and not perfunctory. But remember that his work will have an impact on the quality of the product. Business or service delivery to customers. If his work has also resulted in the further obstacles. And provide customers with quality products and services. This will have a negative impact on his eventual return.
Two. Of continuous improvement (Continuous Improvement) of the continuous innovation. The organization must be developed continuously. Development continues to cause momentum (Momentum), which will make your business move forward with a streamlined and efficient. Can solve problems and develop a complex and comprehensive organization. The TQM organization made the decision to revise it. And change. The guidelines for the operation.
1.1 Analysis and review of operational information and to find ways to improve the environment. And improve the quality of the system and the innovative and sustainable.
1.2, trying to find ways to solve problems. Development and implementation of simple but high results.
1.3 Monitoring and evaluation of a systematic nature, and not as a loss of detection.
Three. The participation of employees (Employees Inovation) All employees and staff.
And the executive agencies to work together. All departments must work as a member of the same quality (Nat Union Ekhr ,2545:60 I-64 South).
Concluded that TQM means to deal with the customer. Which shall be operated continuously. And arising from the participation of all members of the organization. This will not stop execution, dynamic or static.
TQM is a broad scope of operations, which cover more than a guarantee of quality or TQM is a business process. To create complete customer satisfaction at every stage. Both inside and outside the organization. (Oakland, 1993).
The objective of TQM.
A. To reduce costs and improve the quality of the product or service is intended primarily for performance quality. To its existence. And competitiveness of the organization.
Two. Satisfaction and customer loyalty. The client is a top priority for today and tomorrow. The business must operate proactively. Customers to obtain and maintain continuously.
Three. To job satisfaction. And improve the lives of his staff are committed and dedicated in the business.
Four. Efficiency of operations and future growth. The aim is to create a perfect quality. This is consistent with the philosophy of organizational learning. The focus is on learning and development for the survival of the organization. We may be said that TQM is an important tool in building a learning organization (Federation of Music Ekhr ,2545:66 I-67 South).
Benefits of TQM.
A. Help executives and organizations to recognize the problems of customers. And the real needs of the market. Products and services to meet the customer satisfaction.
Two. To focus on simple systems and the results are reducing waste and inefficiency in the operation. And cost effectively.
Three. Develop the procedures and data storage functions. Efficiency, transparency, accountability and not to waste time on tasks that do not add value to the business.
Four. Employees involved in ground operations. Troubleshooting The revenue of the business. Employees with job satisfaction.
Five. The development of the organization. The highest quality in all dimensions (Nat Union Ekhr ,2545:67 I-68 South).
The application of TQM to the organization to achieve quality.
Organization Quality (Quality Organization) must be modified at any time because of the dynamics. Therefore, in assessing the quality of a concrete rather difficult. However, the general quality of the organization can be considered as criteria for the award of Malcolm Baldrige (Malcolm Baldrige Quality Award) or MBQA of the United States is as follows.
A. Leadership (Leadership).
Two. Data, information, and analysis of information (Information and Analysis).
Three. Strategic quality planning (Strategic Quality Planning).
Four. Of Human Resource Development (Human Resource Development and Management).
Five. The quality process (Management of Process Quality).
6. Quality and Performance (Quality and Operation Results).
The application of TQM in the organization to achieve the results. The operation continues. And it is very worthwhile if you are able to create a TQM implementation in an organization. The next step in TQM implementation is as follows.
A. To select and appoint a person responsible for the development of the organization. The senior management has been generally accepted in the organization. And those selected will be able to work full-time monitoring, evaluation and problem solving.
Two. Of planning operations. Management and staff share the vision and strategy for quality. This provides a framework for the short, medium and long-term plan by the deadline. Communication and understanding across the organization to create awareness about TQM is a management development, leadership and team building. The knowledge and skills in quality management. TQM is the culture system, documents are made so as not to waste time with paperwork. The structure and systems. The evaluation and reward systems to focus on the work of the team.
Three. The operating plan is a systematic practice. To conform with the master plan. Opportunity for stakeholders to participate. The problem that causes the system.
Four. Monitoring and evaluation is determined to improve. And practices that achieve the highest quality always. Not satisfied with the success. It must strive to improve all the time.
Five. A reinforcement to philosophy. And implementation of TQM to remain constant.
Awareness of the quality. The management organization focused on improving the quality of the organizational principle of TQM is a meaningful integration into all parts of the organization. To solve the problem. Value added. Cost control. Organizational restructuring. The benefits are enormous and as an alternative to TQM practices to help business and competitive advantage. Move forward.
Total quality management. The organization and discipline to work to prevent corruption. And creating value every step of the process by which everyone in the organization must be involved. This is an important factor in the move towards excellence. The management organization. Production Management. Management. Customer Management. People management. And financial management as the most important aspects of quality management as a whole is to develop and use their potential and fully participate in the holes and improve the quality of the product or service is the quality. of all employees to continuously improve.
Applications. Total quality management in organizations. This would improve the quality of the goods or services to client satisfaction. If the organization has the potential to compete. A sustainable competitive advantage. And an approach that allows organizations to reduce costs of production and operations. This will not affect production. Also, the process is streamlined. And coordination. Cause long-term development of the organization.
The organization will be the overall quality of management is to have a higher quality product or service. The disposal of waste. Or cause a reduction in waste (Zero-Waste), the social and environmental responsibility, too (native gold within species persistence ,2545:46-47).
The definition of TQM.
Total Quality Management or TQM or total quality management. Quality management throughout the organization. And quality management, holistic approach can be said that TQM is defined as total quality management, the definition of TQM is the development of a dynamic culture of the organization, all members are given priority. And participate in the development of a continuous operation. It aims to meet the demand. And customer satisfaction. This will create business opportunities. Advantage in the competition. And sustainable development of the organization.
Basic concepts of quality management throughout the organization.
The quality of operations according to the standard. Or requirements. The satisfaction to our customers. And operating costs as low as possible. Can be explained by the development of the concept of quality is the quality management by the development of the concept of quality can be classified into four levels.
A. As standard.
Two. As the benefits.
Three. Reasonable cost.
4 needs to be hidden
It can also be split into two properties, quality and style.
A. Quality of the product. 8 is an important feature to consider.
Performance.
Characteristic
Reliability
Compliance as required.
Durability
The ability to provide services.
Beauty
Perceived quality. The reputation of the product.
Two. Quality of service. The key feature is the 10.
Reliability
To meet the demand.
Capability
Accessibility.
Courtesy
Communication.
Credibility
Security
Understanding the customer.
Can the service.
It can also be considered. The concept of academic quality and reputation.
The idea of Walter A. Schewhart.
Statistics from the American principles of statistical quality control technique known as statistical quality control (Statistic Quality Control) or SQC control charts developed by the Schewhart (Control Chart) and sampling to test the product. And a control circuit of called Schewart Curcle comprised four phases: Plan Do Study Action or PDSA, which later developed by Deming The Deming Curcle or cycle PDCA (Nat ° Union Ekhr Nut House, 2545. : 36).
The idea of Josheph M. Juran.
The meaning of the word quality means appropriate to use (Fitness for Use) of the product. Or clients. By using the concept of internal customers (Internal Customer) and focus on the cost of quality (Cost of Quality) by considering the benefits and control the quality and Juran believed that the crash occurred. production. The operation can be controlled by good management. The problem is finding a problem 2-3 (Vital Few), as amended, will give a dramatic effect on improving the quality of the Juran also stated that the management of quality control and quality improvement plan (° Union Nat. Ekhr Nut House, 2545:36).
The idea of Willium Edwards Deming.
The American Statistician. An important part in improving the quality of the Japanese industrial system. And to encourage business and industry of America, the active development and the principles of total quality management (Total Quality Management) or TQM and Deming also proposed principles for the management of 14 items (Deming's 14 Points). week.
A. A mission dedicated to improving the quality of the product or service.
Two. The new quality management philosophy.
Three. End quality control through inspection.
Four. End of the business decisions solely on price.
Five. Improve production systems and to provide continuous service.
6. The training on a regular basis.
Seven. The leadership to occur.
Eight. Get rid of it completely.
Nine. Breaking the barriers between agencies.
10. Clear motto motto and goal is arbitrary.
11. Have given a numerical quota.
12. Have a clear sense of pride among employees.
13th., Education and growth.
14. Take action to achieve change (° Nat Union Ekhr ,2545:37 I-38 South).
The concept of Phillip B. Crosby.
Practitioners and thinkers who have a reputation for quality management. American meaning of the term that refers to the possible requirements (Conformance to Requirements) and who said that. Quality does not cost (Quality is Free), and focuses on the cultural and operational risk is zero (Zero Defect), he suggested. Organizations need to continuously improve quality. They cover the use of machinery and equipment such as personal development on a regular basis. This reduces errors. And operational errors. The end of the organization (Nat Nat Ekhr ° Confederation House, 2545:38).
The concept of Armand V. Feigenbaum.
The idea is to focus on the cost of quality. The need to continue to provide leadership in long-term costs by Feigenbaum is the meaning of the word quality means to satisfy our customers with the lowest cost. The quality and range of industries. Starting from initial product design. Bring products to market. And after-sales service. This is the complete and comprehensive principles of Total quality control (Total Quality Control) or TQC (Nat Nat Ekhr ° Confederation House, 2545:38).
The idea of Kaoru Ishikawa.
Scholars who have a reputation for quality Japanese. The concept of integrated quality control (Quality Control Circles) or Qcc to be accepted nationally. And concepts. Quality control throughout the organization. (Company-wide Quality Control) or in accordance with the principles of TQM CWQC in the West. As well as guidance on the principles of statistical quality control. Known, including 7QC Tools.
A. Cause and effect diagram (Cause and Effect Diagrams) or the fishbone diagram (Fish bone Diagram).
Two. Analysis Perato (Pareto Analysis).
Three. Diagrams (Graphs).
Four. Chart (Histograms).
Five. A control process (Process Control Charts).
6. Tree distribution (Scatter Diagrams).
Seven. Checklist (Check List Sheets).
Ishikawa is also suggested that quality control is the responsibility of all staff to share practice. The suggestions for improvement of the organization. Unlike the concept of management in the West. That authority and responsibility for the quality of the organization. This is professional quality. Which often cause conflicts with other agencies to release a work into the hands of inferior quality (Nat Union Ekhr ° ,2545:39 I-40 South).
The idea of Genichi Taguchi.
Pay attention to the quality of the starting point for the Taguchi quality design should start from (Quality of Design), and he also offered the opportunity cost of the product. Or services do not meet the deadline (Nat Nat Ekhr ° Confederation House, 2545:40).
Principles of quality management.
Quality management (Quality Management) consists of the following is important.
A. The quality of the strategic plan (Strategic Quality Management) is a vision and strategic quality planning. The beginning of quality management. The quality management will be integrated into the operations at all levels, from the vision, mission, strategy and action plan. To take into account the need. And focus on the quality of concrete. And access to all parts of the organization. The administrator will need to create a vision of quality in line with business needs. The mission and vision of the strategic plan and the quality is clear and concrete.
Two. To improve the quality (Quality Improvement) to solve problems and improve the quality of the organization. Must operate in a systematic and continuous. With diligence and an understanding of the limitations of the situation. The development will be required to analyze and solve problems as the main reason. And scientific principles. By trying to find a simple way. But the most powerful (Simple but Efficient) used to solve problems and improve performance. This must be done through management, training and continuous reinforcement. So that all members have a conscience. Is committed. And to participate in quality improvement at all levels. In order to achieve organizational excellence (Excellence) quality and performance.
Three. QC (Quality Control) is a process system. And operations. To ensure that the product or service produced. Qualified in accordance with prescribed. Which is performed by standard criteria and procedures for monitoring quality. To evaluate and compare the results with the standard. By the results of operations and compliance with standards. The quality issue is decided accordingly. Quality control is a basic task. And is a critical component of quality management. To ensure that businesses can operate consistently. And delivery of quality care to our customers' needs as agreed. And consistently.
Deming's principles for TQM.
Quality is extremely important in the operation. Therefore, the quality was presented with a Deming cycle PDCA (Plan, Do, Check, Act) so as to initiate a continuous quality improvement.
All the components can be described as follows: 4.
A. The plan (Plan) planning process is the most important step. The starting point has to be aware of the problem and the problem to be solved. With data collection. Choices. And analysis of options to choose the method that is used to fix the problem.
Two. Action (Do) lead to the decision into action by ensuring that those responsible be aware of. And the need to clear. And who is responsible for implementation of the plan. Know the details and stages of training to implement the plan. And has the necessary resources.
Three. To check (Check) is monitoring and evaluating performance. Assessment should evaluate the performance of the organization that can perform as planned or not. The contents of the plan are complete or not. The evaluation found that the department is required to meet the goal to create a standard for implementation in next time.
Four. Amended (Act) in the performance of the standard of performance to be used as guidelines in the future. And make changes in the results did not meet the target set. When the results were accepted by all parties then prepared a report to the executive agencies and other organizations in mind. What if it were not objective or target set, the result of bad planning from the beginning. Planning Organization to find the cause of the poor first. And then improve the quality of planning. And improve the content of the plan with
There is a critical component of TQM 3.
A. To their customers (Customer Oriented), customer (Customer) is the key to business survival. The purpose of business is to create and maintain customer master Peter F. Drucker, the management of contemporary (Modern Business Management Guru) to encourage the idea that a business can survive. The customers who buy a product or service. Whether the business is a big one. If you can not sell products or services to the target. Do not be achieved. Customers is quality. And customers. The staff in all business organizations. It is not in operation at all stages. To create quality work to clients. Not only to appease the boss. The salary is the customer happy and stable life. Customers have priority in every business organization needs to learn. And try to think like a customer. As well as their participation in the operation and troubleshooting of the business. In order to meet the demand. Satisfaction. And appreciation of the real customer.
In addition, the focus will not be limited to actual customers or the customers (External Customer) to purchase goods or services of the business only. It will expand coverage to employees. Or those next to us. The wait for the service of our customers within the (Internal Customer) and we will act as a delivery (Internal Supplier) to deliver performance and satisfaction to them. This will create an ongoing relationship. Chain quality (Quality Chain) of the raw material (Supplier) suppliers and internal customers. To customers who purchase goods and services with the business. The relationship must be consistent and continuous support as appropriate.
If you have a portable supply chain deficiencies. It will make the delivery of quality products, lack of integrity. And create more problems. Therefore, all employees must have a sense of quality. And excellence. Get things done and not perfunctory. But remember that his work will have an impact on the quality of the product. Business or service delivery to customers. If his work has also resulted in the further obstacles. And provide customers with quality products and services. This will have a negative impact on his eventual return.
Two. Of continuous improvement (Continuous Improvement) of the continuous innovation. The organization must be developed continuously. Development continues to cause momentum (Momentum), which will make your business move forward with a streamlined and efficient. Can solve problems and develop a complex and comprehensive organization. The TQM organization made the decision to revise it. And change. The guidelines for the operation.
1.1 Analysis and review of operational information and to find ways to improve the environment. And improve the quality of the system and the innovative and sustainable.
1.2, trying to find ways to solve problems. Development and implementation of simple but high results.
1.3 Monitoring and evaluation of a systematic nature, and not as a loss of detection.
Three. The participation of employees (Employees Inovation) All employees and staff.
And the executive agencies to work together. All departments must work as a member of the same quality (Nat Union Ekhr ,2545:60 I-64 South).
Concluded that TQM means to deal with the customer. Which shall be operated continuously. And arising from the participation of all members of the organization. This will not stop execution, dynamic or static.
TQM is a broad scope of operations, which cover more than a guarantee of quality or TQM is a business process. To create complete customer satisfaction at every stage. Both inside and outside the organization. (Oakland, 1993).
The objective of TQM.
A. To reduce costs and improve the quality of the product or service is intended primarily for performance quality. To its existence. And competitiveness of the organization.
Two. Satisfaction and customer loyalty. The client is a top priority for today and tomorrow. The business must operate proactively. Customers to obtain and maintain continuously.
Three. To job satisfaction. And improve the lives of his staff are committed and dedicated in the business.
Four. Efficiency of operations and future growth. The aim is to create a perfect quality. This is consistent with the philosophy of organizational learning. The focus is on learning and development for the survival of the organization. We may be said that TQM is an important tool in building a learning organization (Federation of Music Ekhr ,2545:66 I-67 South).
Benefits of TQM.
A. Help executives and organizations to recognize the problems of customers. And the real needs of the market. Products and services to meet the customer satisfaction.
Two. To focus on simple systems and the results are reducing waste and inefficiency in the operation. And cost effectively.
Three. Develop the procedures and data storage functions. Efficiency, transparency, accountability and not to waste time on tasks that do not add value to the business.
Four. Employees involved in ground operations. Troubleshooting The revenue of the business. Employees with job satisfaction.
Five. The development of the organization. The highest quality in all dimensions (Nat Union Ekhr ,2545:67 I-68 South).
The application of TQM to the organization to achieve quality.
Organization Quality (Quality Organization) must be modified at any time because of the dynamics. Therefore, in assessing the quality of a concrete rather difficult. However, the general quality of the organization can be considered as criteria for the award of Malcolm Baldrige (Malcolm Baldrige Quality Award) or MBQA of the United States is as follows.
A. Leadership (Leadership).
Two. Data, information, and analysis of information (Information and Analysis).
Three. Strategic quality planning (Strategic Quality Planning).
Four. Of Human Resource Development (Human Resource Development and Management).
Five. The quality process (Management of Process Quality).
6. Quality and Performance (Quality and Operation Results).
The application of TQM in the organization to achieve the results. The operation continues. And it is very worthwhile if you are able to create a TQM implementation in an organization. The next step in TQM implementation is as follows.
A. To select and appoint a person responsible for the development of the organization. The senior management has been generally accepted in the organization. And those selected will be able to work full-time monitoring, evaluation and problem solving.
Two. Of planning operations. Management and staff share the vision and strategy for quality. This provides a framework for the short, medium and long-term plan by the deadline. Communication and understanding across the organization to create awareness about TQM is a management development, leadership and team building. The knowledge and skills in quality management. TQM is the culture system, documents are made so as not to waste time with paperwork. The structure and systems. The evaluation and reward systems to focus on the work of the team.
Three. The operating plan is a systematic practice. To conform with the master plan. Opportunity for stakeholders to participate. The problem that causes the system.
Four. Monitoring and evaluation is determined to improve. And practices that achieve the highest quality always. Not satisfied with the success. It must strive to improve all the time.
Five. A reinforcement to philosophy. And implementation of TQM to remain constant.
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